General Information

SmartX to MCC 7500 Dispatch Console VPM Conversion Service

Customers migrating from SMARTNET and SmartZone Trunking systems to ASTRO ®25 have been able to make the transition in a more economically and operationally effective way due to availability of Motorola SmartX site converters. However, upon completion of the migration customers are faced with the decision of what to do with their SmartX converter. This service solves that problem by converting SmartX site converters to Voice Processor Modules (VPMs) that can be used with the MCC 7500 IP Dispatch Console.

By having Motorola convert the software of the SmartX converter and simply re-using the hardware, the product takes on new functionality that is relevant to current needs. The price to convert the SmartX converter is less expensive than purchasing a brand new VPM for the MCC 7500 dispatch console.

Statement of Work

Motorola has invested significantly in its centralized, ISO9001 and TL9000-certified Infrastructure Depot Operations (IDO). We are a trusted partner for the repair and maintenance of thousands of customers’ critical communications networks. This conversion service which is also offered through Motorola’s IDO, expands our customer support capabilities and, more importantly, helps you to maximize your equipment investment. The economy of scale generated by a centralized service facility means you can take advantage of expert, high-quality reliable support at an economical price.

SmartX Conversion to MCC 7500 VPM Statement of Work

Ordering the Service

1. Customer contacts our System Support Center (SSC) and requests the SmartX conversion.

2. Customer provides the SSC representative (minimally )with a site ID and P.O. number.

3. The SSC representative provides the customer with a return material authorization number (RMA #).

4. Customer ships their SmartX Site Converter (s) to IDO. (Customer to cover inbound shipping charges)

5. IDO ships the MCC 7500 Dispatch Console VPM (converted SmartX) back to the customer. (Customer to cover outbound shipping charges)

Additional Ordering Requirements and Options

Please note that in order for customers to fully build out their MCC 7500 Dispatch Consoles a MCC 7500 Basic Console Functionality Software License MUST be purchased.

Additional license options may be required depending on the features desired on the dispatch console (e.g. Trunking, Conventional and Inbound Event Display – IED).

Also, if secure operation is required then a Secure Operation License must be ordered along with the desired algorithm (option).

Peripheral equipment such as speakers, microphones, headset jacks and footswitches are also available for purchase depending upon the customer’s needs.

Please refer to the MCC 7500 Dispatch Console price pages for specific options and pricing on all the above hardware, software and license items that are either required or need to be considered for the MCC 7500 console.

Ship Card

Data Not Available

SmartX to MCC 7500 Dispatch Console VPM Conversion

Product Catalog